Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach us and what happens once your message lands.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. We read every message that comes in and aim to respond within a couple of working days. Send your note to [email protected] and, where possible, give us a quick line on what it's about — a review you're asking about, a correction, feedback on our rankings, or something else. That alone speeds up the reply.
We don't currently offer live chat or phone support for site enquiries. If you're looking for support with an actual casino account — a deposit, withdrawal, or bonus issue — that has to go through the casino's own support team directly, since we're an independent comparison site and don't hold or manage player accounts.
What You Can Get in Touch About
- Review or ranking questions — If you want more detail on how a site such as BetPanda, CoinPoker Casino, or any other operator we cover earned its position, ask and we'll explain our reasoning.
- Corrections — Crypto casinos change their bonus terms, supported coins, and licensing details fairly often. If something you've read looks out of date, tell us and we'll look into it.
- Content suggestions — If there's a topic around bitcoin casinos, no KYC play, or crypto casino slots you'd like us to cover in more depth, we're open to hearing it.
- Partnership or editorial enquiries — If you represent a crypto casino or a related business, introduce yourself and outline what you have in mind. We're transparent about the fact that some listings on this site are commercial relationships, and that never determines how a site is ranked.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We'll point you to appropriate support, and you can also reach the National Problem Gambling Helpline directly at 1-800-GAMBLER, available around the clock.
How We Handle Your Message
Every email is read by a person, not a bot. We aim to reply within two working days, though it can take a little longer during busier periods. If your enquiry touches on something we've published — for example, a claim about licensing, payout speed, or a bonus offer on one of our pages — we'll check the source before getting back to you.
A quick note on scope: we can talk you through how our site works, how we assess crypto casinos, and any content on genealinks.com. We can't give you personal legal, tax, or financial advice. If your question touches on whether gambling winnings or crypto gains are taxable where you live, that's a matter for a qualified tax professional, not something we can answer definitively.
Before You Write In
A few things are worth checking first, since they cover the most common questions we get:
- Offshore crypto casinos operate in a legal grey area for US players — they're typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and availability can vary by state. We can explain what we know, but we can't confirm whether a specific site is permitted in your particular state; that's on you to check against your local laws.
- If you're deciding between operators, our Trusted Non GamStop Casinos UK page may be a useful comparison point if you're weighing similar sites outside the US market.
- We don't advise on ways to get around a casino's identity checks, geoblocks, or a state's restrictions — that's not something we'll help with over email, and it's not something a legitimate site should be encouraging either.
Our Commitment to You
We keep our content as accurate and current as we can, and reader feedback is a real part of that process — not a formality. If something on the site has helped you, confused you, or simply seems wrong, we'd rather hear about it than not. This site is intended for readers 18 and older (or 21 and older where a specific casino or state requires it), and every review we publish carries an honest look at both the strengths and the drawbacks of the sites involved, including the risk of losing money and the added volatility that comes with playing in crypto.
Thanks for taking the time to read this far. Drop us a line whenever something's on your mind — we'd rather answer a small question than have you guessing.